If you have questions or think you may need technical or service assistance, please call: (239) 567-0009 or call toll free (800) 937-6527. Service Request GulfStream Service Request Form Name First Last Email PhoneAddress Street Address Address Line 2 City State / Province / Region ZIP / Postal Code AfghanistanÅland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarrussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongo, Democratic Republic of theCongo, Republic of theCook IslandsCosta RicaCôte d'IvoireCroatiaCubaCuraçaoCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatini (Swaziland)EthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacauMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth KoreaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRéunionRomaniaRussiaRwandaSaint BarthélemySaint HelenaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth GeorgiaSouth KoreaSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan Mayen IslandsSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUS Minor Outlying IslandsUzbekistanVanuatuVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabwe Country Serial NumberIs The Unit Registered? Yes No *If you have not registered your GulfStream Heat Pump, please register now through our website form.Service Requested by Unit Owner Dealer Property Management Renter *Other Have we every serviced your unit before? Yes No Install Location: Pool Spa Pool/Spa Pool Type (Check All That Apply) Vinyl Liner Concrete Fiberglass Inground Above- Ground Outdoor Indoor Domed Screened in Open Sky Unit Symptoms and Issues (Select All That Apply) Unit will not kick on Unit trips breaker as soon as fan kicks on Unit cycles on and off and never runs (Always) Unit cycles on and off and never runs (Intermitting) Unit will not stop running even after set point is sastified Unit reads a colder temp on display Unit runs but is not heating pool Unit runs and blows hot air out of the top Unit is making a loud noise the entire time it runs Unit makes a loud noise on start up and goes away after it runs for a little while Unit is leaking water inside of the unit while it is off and pool pump is running Unit is making a tapping noise while not running but pool pump is running Unit has no display and unit has power Unit display is unreadable and unit is running Unit is not responding to auto controller/ Air Switch Unit made a loud noise and smoke is coming out of the unit. Unit runs and the will shut off on water flow HP/ Lockout around mid day Unit will not go into cool mode Unit has ice build up around the outside of the unit Unit has ice build up inside of the unit Unit PVC inside of the unit has swelled and may be leaking water Unit is spraying water out of the top of the unit Error Code on display (Select All That Apply) Water Flow Lockout Even Heat Lockout Water Sensor Malfunction Evap Sensor Malfunction Solar Sensor Malfunction Low Refrigerant Pressure Water Flow HP Defrosting Max Water Temperature No Flow Additional InformationPhoneThis field is for validation purposes and should be left unchanged.